What are custom Apps

Custom Applications in Sprinklr is a functionality that enables you to configure and integrate your own applications right next to the Care Console. These applications reside exclusively within your workspace and can be customised according to your use cases.

For example, you may want to fetch order details about your customers from your Internal systems. This can be done easily by connecting your Internal systems through a Custom App so that your agents can view all relevant information in Sprinklr's Care console.

Below is a screenshot of how a Ecommerce Custom App will look in Sprinklr where the agent can check all details like Order History, Order status, Shipping status etc.