Source

Overview

Twitter

• Source of Data: Official API - Firehose (All tweets and engagement stats are available in real-time)

• Coverage: Both Public & Privately owned accounts data are available

• Latency: Near real-time: 1-3 mins

• Historical Data: Quarter 3 2014

• Backfill Support: Yes

• Engagement Stats Refresh Rate: Retweet Count, Reply Count, Favorite Count, and Quoted Message Count are updated in real time

• Author/ Profile Metadata Details: Yes

For more information, refer to X(Twitter) as a Listening Source.

Facebook

• Source of Data: Public API

• Coverage

  • Earned: Public Pages only

  • Owned: Facebook page, profile, groups

• Latency: 5-30 Mins

• Historical Data: From the date of addition/ indexing of the Facebook page to the Sprinklr coverage

• Backfill Support: Yes

• Engagement Stats Refresh Rate: 2-3 hours

• Author/ Profile Metadata Details: Partial (Earned mentions), Full (Owned mentions)

For more information, refer to Facebook as a Listening Source.

Instagram

• Source of Data: Meta/ Public API

• Coverage: Earned: Hashtag based listening only, Owned support available

• Latency: 5-60 mins

• Historical Data: Topic backfills Not available (since partner level tokens are leveraged to fetch IG posts)

• Backfill Support: No

• Engagement Stats Refresh Rate: Engagements stats will keep updating every 30-60 mins for first 7 days from the day of ingestion

• Author/ Profile Metadata Details: Partial (Earned), Full (Owned)

For more information, refer to Instagram as a Listening Source.

Quora

• Source of Data: Full Firehose. All public question, answer and comments are available

• Coverage: Both Public & Private owned accounts data are available

• Latency: Near Real Time

• Historical Data: After 2009

• Backfill Support: Yes

• Engagement Stats Refresh Rate: Refreshed every 2 hours only for 7 days.

• Author/ Profile Metadata Details: Yes

For more information, refer to Quora as a Listening Source.

Source

Overview

Reddit

• Source of Data: Official API - Firehose (All Reddit or Sub reddit posts and engagement stats are available in real-time)

• Coverage: Direct firehose of both public & private owned accounts data.

• Latency: Near real-time: 1-3 mins

• Historical Data: Quarter 2 2017, Full historic access to owned account data dating back to account creation date.

• Backfill Support: Yes

• Engagement Stats Refresh Rate

  • Due to Firehose - API the post is updated in real time, 5-8 minutes max, once it is fetched.

  • Reddit scores are updated hourly once, for 7 days and Comment count for every 1 hour.

• Author/ Profile Metadata Details: Yes

For more information, refer to Reddit as a Listening source.

News

• Source of Data: Data Vendors

• Coverage: Public mainstream news media primarily national and local market newspapers, news portals, wire services, news magazines, and various other news sources.

• Latency: 12-24 hours

• Historical Data: Q2 2015

• Backfill Support: Yes, till the date of addition of News sites in Sprinklr

• Engagement Stats Refresh Rate: Not supported

• Author/ Profile Metadata Details: Yes

For more information, refer to News as a Listening source.