🌟Sprinklr Self-Serve: Elevating Your Experience - Jan '24 Update 🌟
Updated
Welcome to the latest and greatest from Sprinklr Social! 🚀
We're thrilled to introduce a bunch of exciting features and improvements that will make your experience even more seamless and engaging. Let's take a closer look at what's in store for you.
Domain Based Listening (Glassdoor, Trip Advisor, Apple App Store, Google Play, Google Reviews)
Sprinklr has now added 5 sources for Reviews and Domains: Glassdoor, Trip Advisor, Google Reviews, Apple Play Store, and Google Play from where you can listen to and create listening topics in the Insights Module. Click on the link to learn more about the feature.
Key Benefits
Multiple review platform sources to create a topic.
Enhanced customer engagement.
Diversified keywords and topic results.
Custom Thumbnail feature for Instagram Videos
Now you can add a custom thumbnail by uploading an external media - image or video from the Asset Library for an Instagram post and reel. Click Save option at the end to save the custom thumbnail. Click on the link to learn more about the feature.
Key Benefits
Add custom thumbnail from the external media.
Enhanced visual appeal of the Instagram Post and Reel.
Seamless and enhanced user experience.
Filter messages by Repost in Inbox Views
Now, you can narrow down the messages in the Inbox by the filter Repost under Message Type. All the Repost messages in the Inbox will be filtered. Click on the link to learn more about the feature.
Key Benefits:
Ability to segregate repost messages in Inbox.
Enhanceed customer engagement and identify the potential end audience.
Reporting for TikTok and LinkedIn Ads
Now, you can do reporting for TikTok and LinkedIn Ads accounts from Paid Performance widget and track the progress of the social accounts comprehensively such as Ads Overview such as Impressions, Engagement, Spend, Clicks, Ads and Spend over time, etc. Click on the link to learn more about the feature.
TikTok Performance Ads
LinkedIn Performance Ads
Key Benefits:
Seamless reporting of TikTok and LinkedIn Ads accounts.
Visually appealing and Insightful widgets of Standard Key marketing metrics.
Improve decision making, marketing plans and advertising strategies.
Sort Quick Actions based on alphabetic order and date created
Say goodbye to manual sorting of Quick Actions. Now, you can easily sort Quick Actions based on alphabetic order and date created in ascending or descending order - saving your valuable time. Click on the link to learn more about the feature.
Key Benefits:
Enhanced visual planning
Efficient task organization
Seamless user experience
Guided Path in Service Selfserve
Now, you can create guided path to assist customers in resolving their queries instantly. A Guided Workflow is a business process automation tool that collects inputs and performs actions as per the pre-defined flow. It can be used by customer care users to assist customers in a streamlined manner while reducing resolution time. Click on the link to learn more about the feature.
Key Benefits:
Decrease agent training time to customers
Reducing cost per contact
Increase customer interaction time and net promoter score