Sprinklr Self-Serve: Release Notes (11th Oct, 2022)

Sprinklr Selfserve's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr Selfserve's latest platform enhancements below!

SMS Chatbot Support

SMS Chatbot Support | Sprinklr AI

You can now run chatbots on SMS as well. This will let customers have a complete conversation with the bot and solve their FAQs. This will save your agents time which will enable them to focus on other important tickets. You can click here for more details.

Chatbot Support for Slack Accounts

Chatbot Support for Slack Accounts | Sprinklr AI

You can now add a slack channel and chatbot on the Sprinklr Selfserve platform to get your queries answered instantly without unnecessary to and fro. This enables agents to focus on other important tasks. The customer can connect with the chatbot on the Slack channel, and if the bot is not able to resolve the customer’s query, the ticket will be routed to the agent on the Sprinklr Selfserve platform. You can click here for more details.

Adding Slack Channel into Sprinklr Selfserve

Adding Slack Channel into Sprinklr Selfserve | Support Channels

You can now add a Slack channel to Sprinklr Selfserve and ingest messages and tickets inside Sprinklr Selfserve. The agents can cater to the customer queries created from the Slack channel and provide resolutions instantly. The conversation for a particular query between the agent and the customer will be tied to a single thread, and the same will be reflected in the slack channel and the Sprinklr Selfserve platform. You can refer here for more details.

Adding Slack Bot Channel into Sprinklr Selfserve

Adding Slack Sprinklr Bot into Sprinklr Selfserve | Support Channels

You can now add a Slack Sprinklr Bot to Sprinklr Selfserve and ingest messages and tickets inside Sprinklr Selfserve. The agents can cater to the customer queries created from the Slack Sprinklr Bot and provide resolutions instantly from the unified platform. This reduces unnecessary agents to and fro and improves ticket resolution time. You can refer here for more details.