Sprinklr Selfserve: Release Notes (15th March, 2023)


Sprinklr Selfserve's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr Selfserve's latest platform enhancements below!

Magento Integration

View and manage Customers, Orders, Shipping and Billing details from within Sprinklr

Integrate Magento into Sprinklr Service Saelfserve and view customer details and their order history within Sprinklr. With this, you can perform essential actions like viewing customers’ order breakdowns, invoice/shipping split as well as the billing and shipping information within Sprinklr.

Sprinklr Service Selfserve provides the functionality to add your Magento Account to the platform and link your customer’s Magento details to a Sprinklr Service ticket. It offers the following major functionality:

  • View complete customer details

  • View Customer Spends

  • View Order Details