Sprinklr Selfserve: Release Notes (17th May 2022)


Sprinklr Selfserve's latest release offers many exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr Selfserve's latest platform enhancements below!

🔗 Channel

👨‍💼Channel | Support to Add Google My Business Page

You can now add My Google Business page to Sprinklr Selfserve's and provide a complete resolution to your business page's customer reviews or questions. You can configure different ticket creation rules, convert all relevant reviews/questions into tickets, and address them via Care Console.

👾 Channel | Support to Add Your YouTube Account

You can now add your YouTube account to Sprinklr Selfserve and provide a complete resolution to the customer concerns received on your business YouTube channel. You can configure rules to automatically convert all the relevant comments into tickets and provide instant resolution via Care Console