Sprinklr Advanced: Release Notes (23rd Nov, 2022)

Updated 

Sprinklr Advanced's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr Advanced's latest platform enhancements below!



Delay Before Sending the Survey

Delay Before Sending Survey | Workflow Automation

You can now send an automatic survey with some delay to have constructive customer feedback from the survey. It ensures that no customer misses the survey after the chat is completed with the agent. You can provide the desired delay time before sending out the survey to customers on the Sprinklr Advanced platform. Click here to watch the video.

Sending Canned Responses from Quick Actions

Send Canned Responses from Quick Actions | Agent Productivity

You can now send canned responses directly using the Quick Action button in Care Console. You need to create a Quick Action which involves Send Canned Response as an action. Click here to watch the video.

Enhancement of Custom Reports on Sprinklr Advanced

Share and Filter Custom Reports on Sprinklr Advanced | Reporting

You will now be able to apply filters and view specific insights from the custom reports. With the share option, you can share the custom reports with users on the workspace. Click here to learn more about the feature.

Managing Columns in Table View on Sprinklr Advanced

Manage Columns in Table View | Agent Productivity

You can now customize the ticket columns in Table View on Sprinklr Advanced. In Table View, using the Manage Columns icon, you can configure the visibility of fields as per the business requirement. Click here to learn more about the feature.

Enhancement in Composing E-mail on Sprinklr Advanced

Compose Emails using Canned Responses on Sprinklr Advanced | Agent Productivity

You can now compose emails using canned responses on Sprinklr Advanced. You can select the desired canned response by clicking the icon in the email description. Click here to watch the video.

Single Ticket Transcript on Sprinklr Advanced

Download Single Ticket Transcript on Sprinklr Advanced | Agent Productivity

You can now download a single ticket as a transcript on the Sprinklr Advanced. To do so, click the Download Transcript icon in the conversation pane. Click here to learn more about the feature.

Message Rating-based Automation on Sprinklr Advanced

Automate Actions based on Review Ratings on Sprinklr Advanced | Workflow Automation

You can now automate actions based on review ratings from platforms like TrustPilot, Yelp, Google My Business, etc. Click here to learn more about the feature.

Custom Domain and SAML Login on Sprinklr Advanced

Custom Domain and SAML Login on Sprinklr Advanced

Personalize your domain and login page on Sprinklr Advanced. You now get enhanced security and faster authentications and eliminate users' need to remember multiple credentials using SSO with SAML. Click here to watch the video.

Fetch Apple Store Reviews on Sprinklr Advanced

Fetch Apple Store Reviews on Sprinklr Advanced | Agent Productivity

You can now fetch Apple App Store reviews on the Sprinklr Advanced. You can choose the conditions which create tickets and reply accordingly. Click here to learn more about the feature.