Sprinklr Self-Serve Help Center

Sprinklr Selfserve: Release Notes (23rd Nov, 2022)

Updated

2 months ago

Sprinklr Selfserve's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr Selfserve's latest platform enhancements below!

Delay Before Sending the Survey

Delay Before Sending Survey | Workflow Automation

You can now send an automatic survey with some delay to have constructive customer feedback from the survey. It ensures that no customer misses the survey after the chat is completed with the agent. You can provide the desired delay time before sending out the survey to customers on the Sprinklr Selfserve platform. Click here to watch the video.

Sending Canned Responses from Quick Actions

Send Canned Responses from Quick Actions | Agent Productivity

You can now send canned responses directly using the Quick Action button in Care Console. You need to create a Quick Action which involves Send Canned Response as an action. Click here to watch the video.

Enhancement of Custom Reports on Sprinklr Selfserve

You will now be able to apply filters and view specific insights from the custom reports. With the share option, you can share the custom reports with users on the workspace. Click here to learn more about the feature.

Managing Columns in Table View on Sprinklr Selfserve

Manage Columns in Table View | Agent Productivity

You can now customize the ticket columns in Table View on Sprinklr Selfserve. In Table View, using the Manage Columns icon, you can configure the visibility of fields as per the business requirement. Click here to learn more about the feature.

Enhancement in Composing E-mail on Sprinklr Selfserve

Compose Emails using Canned Responses on Sprinklr Selfserve | Agent Productivity

You can now compose emails using canned responses on Sprinklr Selfserve. You can select the desired canned response by clicking the icon in the email description. Click here to watch the video.

Single Ticket Transcript on Sprinklr Selfserve

Download Single Ticket Transcript on Sprinklr Selfserve | Agent Productivity

You can now download a single ticket as a transcript on the Sprinklr Selfserve. To do so, click the Download Transcript icon in the conversation pane. Click here to learn more about the feature.

Message Rating-based Automation on Sprinklr Selfserve

Automate Actions based on Review Ratings on Sprinklr Selfserve | Workflow Automation

You can now automate actions based on review ratings from platforms like TrustPilot, Yelp, Google My Business, etc. Click here to learn more about the feature.

Personalize your domain and login page on Sprinklr Selfserve. You now get enhanced security and faster authentications and eliminate users' need to remember multiple credentials using SSO with SAML. Click here to watch the video.

Fetch Apple Store Reviews on Sprinklr Selfserve

Fetch Apple Store Reviews on Sprinklr Selfserve | Agent Productivity

You can now fetch Apple App Store reviews on the Sprinklr Selfserve. You can choose the conditions which create tickets and reply accordingly. Click here to learn more about the feature.