Sprinklr Self-Serve: Release Notes (29th July 2022)

Sprinklr Selfserve's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr Selfserve's latest platform enhancements below!

Voice

Voice | Outbound Voice Calling Support

You can now make outbound voice calls to customers by placing calls to new customers via the Sprinklr Selfserve Home page or Self-Serve and widen the reach of your brand by reaching out to potential customers. You can refer to the link here and learn more about the feature.

Live Chat

Live Chat | Video Call on Live Chat

Now, Sprinklr Selfserve enables customers to make video calls to agents on Live Chat to get their queries resolved on the video camera and vice versa. The video calls can be initiated by the agents as well. You can refer to the link here and learn more about the feature.