Roles are a way to control access to features and functionalities among Users. Roles help restrict what a user (i.e, an Agent or a Manager) can see and do within the Workspace.

They allow you to tailor specific permissions and allocate different capabilities, optimizing the management of incoming messages, publishing from the platform and enhancing operational efficiency.

By default, the following roles are supported:

• Admin: Access to all areas, including settings and billing details.
  
  

• Manager: This is a Social specific role

  • Capability to view, create assets, posts, and respond to messages.

  • Access to reporting and setup roles and workflows for the team.
    
    

• Supervisor : Can view and respond to tickets, view reports, and can also set up workflows for the team. This is a Service specific role
  
  

• Agent : Can view, respond to and assign tickets, as well as modify ticket properties. This is a Service specific role
  
  

• Author: Ability to view, create assets, posts, respond to messages, and modify their properties. This is a Social specific role

Moreover, you can establish custom roles for both existing and new users on the platform to assign custom curated permissions across modules.