Create a List Picker template for WhatsApp Business

You can create a List Picker template in WhatsApp Manager to send it on WhatsApp Business to help your customers easily send a message in the conversation thread just by clicking one of the options.

After creating the template, it can be sent by creating a Chatbot on the platform.

When compared to text-based lists, list picker templates provide a simpler and more consistent way for users to make a selection when interacting with a business.

To create a List Picker template in WhatsApp Asset

1. Log in to Sprinklr Self-serve. On the Home Page, click on Settings icon on the left-hand side. Under Sprinklr Service category, click WhatsApp Business within Messaging.

2. Under the WhatsApp Business page, you will view two tabs - WhatsApp Accounts and WhatsApp Assets displaying the list of WhatsApp accounts and Assets. Click on the 3 dots icon in the top right corner and select Create WhatsApp Asset.

2. Now, you need to provide details such as WhatsApp Card and Message Details. Select the Template Name and the type of WhatsApp card to be created under WhatsApp Cards details.

   

   
   

3. Now, personalise your chat experience by setting up your WhatsApp meesgae. Provide Message details as shown in the table below:

   Fields	Description
   Message Details
   Message Header	Enter the text for the header. Limit: 60 characters (including spaces and special characters)
   Message Body	Enter the text message for your template. Limit: 1024 characters (including spaces and special characters)
   Message Footer	Enter the text that will appear beneath the message. Limit: 60 characters (including spaces and special characters)
   Button Label	Under Button 1, enter the Button Title for button 1. Limit: 20 characters (Including spaces and special characters)
   List Details
   Section 1: Section Title	Enter a title for this section. It will not be visible to users.
   Item 1: Title	Enter the title for Item 1, for example, Buy Laptop. Limit: 24 characters (including spaces and special characters. Also no space should be put at the beginning and end of the buttons.)
   Item 1 : Description	Enter the description for Item 1. It will not be visible to users. Limit: 72 characters (Including spaces and special characters)
   Add New Section	Click to add new sections. You can add up to 10 sections.

   
   

   
   

4. After filling all the details, click Save at the bottom end.