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How you can leverage the To-Do list feature of Sprinklr Service and plan your upcoming tasks effectively and efficiently.To-Do list is a collection of tasks that helps you manage tickets in an organised and synchronised manner. In Sprinklr Service, you will have two types of to-do lists, one at the
To-Do list
Agent Workflow
Additional Care Console Actions
Articles
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How can you move unwarranted tickets from the ticket trail in the spam folder if the email content is harmful or suspicious in nature.You can mark tickets that contain malicious attachments or suspicious messages as Spam along with the Contacts who sent the email in Care Console. This will help you
Mark Emails as Spam
Mark Contact as Spam
Learn how Quick Actions in Care Console reduces multiple clicks on routine actions to a single click - saving the agent's time and increasing productivity manifold.Quick Actions are a combination of frequently performed actions on tickets that you can execute with a single click. They are also known
Quick Actions
How ticket activity can help you keep track of agents, supervisors, or admin's actions on the tickets.The Ticket Activity trail displays all the updates related to a ticket, whether it’s by an agent, supervisor, or admin. For example, if an agent escalates a ticket, the activity will be recorded on
View Ticket Activity
Ticket Activity trail
Sprinklr Advanced
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