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Understand what are Ticket fields and how it helps you fetch correct customer information.Ticket fields are a set of custom fields that help you capture the right information in a format of your choice. You can add various field types to add ticket information as and when you get them.For example, i
Ticket Fields
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Find out the answers to all your questions below:Q. Explain the various Ticket Statuses in Sprinklr Service.Ticket statuses are the stages a ticket goes through in its life cycle. These are the following ticket statuses in Sprinklr Service:Open - Any ticket coming directly from customers will be mar
Ticket Fields FAQs
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