Understanding SLA Policy
Learn how creating an SLA policy on Sprinklr help you keep track of agent'a case handle time or any escalation arising out of the case.SLA policy helps you define different service level rules such as First Response Time, Next Response Time, Total Resolution Time, etc. These rules play an important
Reroute Ticket if SLA Due Time Approaches
Send Notification if SLA due Time Approaches
Set Up Total Resolution Time