Engaging with Apple App Store Reviews: A Comprehensive Guide

Unlock a world of actions, engagement strategies, and moderation techniques that seamlessly empower you to manage reviews received on your Apple App Store account through our inbox module.
Discover the streamlined potential of review management with these intuitive features:

Review Overview

For each review on your Apple App Store account, the left pane showcases messages, while you can perform the following actions:

Review Collaboration and Tagging

Collaborate effortlessly with fellow users onboarded to your workspace, fostering collective insights and responses to reviews.

Effortlessly tag reviews to categorize and organize them, simplifying future reference and enhancing your efficiency.

Mark Reviews as Spam

Swiftly identify and address spam reviews by marking suspicious content, ensuring the reliability of your Apple App Store account as a trustworthy source.

Review Details and Sentiments

Delve deep into the core of reviews using the 'View Details' feature. A third pane emerges, offering an immersive exploration of the review, including sentiments, assignments, and custom inbox field properties.

Notes, both user-generated and system-created, offer valuable context. Observe default notes, such as those tied to ratings surpassing a predetermined threshold set by the Sprinklr system.

Tasks and Activities

Enhance your review management effectiveness by associating tasks with reviews, ensuring comprehensive follow-through and maintaining an organized approach.

The 'Activity' log captures each review's journey, providing insights into interactions and modifications, supporting informed decision-making.

Profile Insights

Unveil the identities behind reviewers with a simple click. Access profile details of reviewers who posted on your Apple App Store account, fostering a deeper understanding of your audience.

Native View and Assignment

Clicking the three dots for reviews opens doors to insights. Explore the native view, redirecting you to your native Apple App Store account where the review resides. Assign reviews to specific users or add crucial tasks, promoting effective delegation and execution.

Engaging with Reviews

Selecting a review unveils a host of engagement options on the right side, simplifying the process of responding:

In-depth Review Analysis

On the right-hand side, explore various functionalities, including the message feed, to maintain interactive conversations and access additional engagement tools.

Message Feed:

• View the associated rating and comments.

• Utilize the reply box to craft and send personalized responses.

• Opt for canned responses to streamline replies.

• Leverage Sprinklr AI +, integrating ChatGPT's functionalities for advanced responses.

• Scheduling and Approval Workflows

  Efficiently manage your review responses:

  - Schedule replies for optimal timing.

  - Set up approval workflows to ensure responses align with your brand's voice and messaging.

Overview:

Gain a comprehensive view of inbox field properties, notes, tasks, and message activity.

Contact 360:

Access a holistic perspective, showcasing all relevant contact details.

Profile History:

Review a user's history to track their engagement journey.

With these features at your disposal, engaging with Apple App Store reviews becomes an organized, insightful, and efficient endeavor. For further assistance, consult this guide or connect with our dedicated support team for prompt aid.