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Review Platforms

Review Platforms

Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.

Articles

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Apple App Store Account Addition

Sprinklr allows you to view all reviews published on their App, view the ratings provided by the customers, user details, and more.Learn how to add an Apple App Store to Sprinklr to manage it from the same place as your other social media accounts.To add an Apple App Store Log into Sprinklr Self-Ser

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Apple App Store

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Trustpilot Account addition

Adding a Trustpilot account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Trustpilot account from the Sprinklr platform. Before You Begin Ensure that you have the Client ID and Client Secret Key of a supported Trustpilot account. To generate a Client ID

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Trustpilot

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Yelp account addition

Sprinklr allows you to add your Yelp account to bring full-text reviews in real-time to engage with. This enables you to monitor and respond to reviews in real time. While responding to the reviews, you can add Links, Canned Responses, Custom Links, and Content Placeholders to your response. Besides

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Yelp

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Apple App Store using customer support role

Learn how to reply to the reviews from the platform itself. Every review posted on your App Store account would create a ticket, and you can reply to the ticket from the Care Lite platform itself. The reply to the app review would be posted on the native platform as well. Ticket Creation Rules&

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Apple App Store

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Google Play Store Social Settings

Configuring Google Play Store Social SettingsIn this guide, we'll walk you through the process of configuring your Google Play Store Social Settings to meet your specific needs. Follow these steps to get started:Step 1: Accessing SettingsBegin by navigating to the Home Page of Sprinklr Social and ac

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Google Playstore

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Google Play Store Account Deactivation

Deactivating Your Google Play Store AccountIf you wish to deactivate your Play Store Account, you can easily do so by following these steps:Step 1: Accessing SettingsStart by navigating to the homepage of Sprinklr Social and accessing the settings.Step 2: Selecting Google Play AccountWithin the Spri

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Google Playstore

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Playstore Review Engagement capabilities and Limitations

In this article, you will find the capabilities and limitations of Google Playstore within the Sprinklr Social Platform. Note API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API. Restricted - Allowed by channel for specific use cases, industries, c

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Google Playstore

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Yelp Service settings

Configuring Yelp Service SettingsThis guide will walk you through the process of configuring your Yelp Service Settings within Sprinklr Social. Note : Ticket creation comes under Sprinklr Service and if you wish to use Sprinklr Service for unified customer care support, make sure that your Sprinklr

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Yelp

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Yelp Social Settings

Configuring Yelp Social SettingsThis article will guide you through the process of configuring your Yelp Social Settings within Sprinklr Social. Follow these straightforward steps:Step 1: Navigating to Settings Begin by accessing the main page of Sprinklr Social and proceed to the settings section.S

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Yelp

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Trustpilot Account Deactivation

Deactivating Your Trustpilot AccountIf you need to deactivate your Trustpilot Account within Sprinklr Social, follow these specific steps:Step 1: Navigating to Settings Begin by accessing the main page of Sprinklr Social and proceed to the settings section.Step 2: Selecting Trustpilot Within the Spr

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Trustpilot

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