Configuring Apple App Store Social Settings

This article will guide you through the process of configuring your Apple App Store Social Settings to align with your requirements. Just follow these simple steps:

Step 1: Navigating to Settings
Start by accessing the main page of Sprinklr Social, and then proceed to the settings section.

Step 2: Selecting Apple App Store
Within the Sprinklr Social settings, locate and click on 'Apple App Store'.

Step 3: Viewing Your Accounts
You'll find a comprehensive list of all the App Store accounts linked to your platform.

Step 4: Making Changes to an Account
Identify the account for which you wish to adjust settings and click on the three dots (...) associated with it.

Step 5: Functionalities option
Upon clicking the three dots, a menu will appear, offering various functionalities for the selected account:

• Edit

• Assign Permissions

• Deactivate

• Delete

Step 6: Editing Account Settings
Select 'Edit' to access the Social Settings for the chosen App Store account.

Step 7: Configuring Social Engagement
Within the 'Edit' section, you can configure settings related to incoming messages received in your inbox module. This includes messages such as reviews posted by customers on your App Store account.

Step 8: Accessing Settings
Click on 'Edit' again to access the specific settings for the App Store Social account.

Step 9: Sprinklr Social Settings
You'll be presented with the Sprinklr Social Settings for the selected account.

Step 10: Enabling or Disabling Replies
Within the settings, you can find the option to 'Allow replies from this account'. Toggle this setting to enable or disable it as required.

Allow replies from this account: Enabling this setting allows users to reply to inbound messages in the Inbox from this account. If disabled, users won't be able to reply to fan messages using this account.

By following these steps, you can seamlessly configure your Apple App Store Social Settings to effectively manage your social engagement. If you require further assistance, this guide is here to help or reach out to our support team for any additional questions.