Using canned response in inbox

How you can leverage Canned Responses and send relevant and quick responses to customers' queries or messages received in Inbox Module - saving agents valuable time and enhancing UX.

The key to successful customer support is real-time assistance which is also the main attribute to improving customer experience. Canned Response is a step towards providing instant response and letting customers know that you value their time.

Canned responses are predefined answers to frequently asked questions for various topics. It helps provide instant responses to customers during an ongoing conversation. In this article, you will learn how to use canned responses in the agent console.

Before you begin

Learn how to create a Canned Response.

To use Canned Responses in Inbox Module

1. On the Inbox window, select the message that you want to respond to from the left menu.