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Elevating Customer Support with Canned Responses in Sprinklr Social/ServiceIn the realm of efficient customer support, timely assistance is the cornerstone of an improved customer experience. Enter Canned Responses—a powerful tool in Sprinklr Social/Service that exemplifies instant responsiveness an
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Canned Responses
How to use Canned Responses in Inbox Module to deliver on-brand, quick answers to routine customer questions and messages coming on your posts from different social channelsCanned responses are templatized replies to frequently asked common questions. Agents/Author can use them to reply quickly with
Automation is a set of rules that get triggered based on certain predefined conditions. It helps you simplify complex workflows by eliminating repetitive tasks such as taking set of actions on messages and posts based on conditions.To know more around setting up Automations in Sprinklr Social/Servic
How you can leverage Canned Responses and send relevant and quick responses to customers' queries or messages received in Inbox Module - saving agents valuable time and enhancing UX.The key to successful customer support is real-time assistance which is also the main attribute to improving customer
