Google My Business Engagement Capabilities & Limitations
Updated
, by Sprinklr Self-Serve Help Center
In this article, you will find the capabilities and limitations of Google within the Sprinklr platform.
Note
API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API.
Restricted - Allowed by channel for specific use cases, industries, clients, etc.
Google My Business
Capability | Supported in Sprinklr | Notes |
Reply on Review | Yes | Brand can post only one reply. |
Edit Reply | Yes | |
Delete Reply | No | |
Publishing Google Questions | No | |
View Google Questions | Yes | |
Answer to Google Questions | Yes | Brand can post only one answer. |
View Google Answers | Yes | |
Edit and Delete Brand Answers | Yes | |
Delete Brand Questions | Yes | |
Reporting for Google My Business | No | |
Edit a Published Post | No | |
Share Agent's Personal Information | No | Brand needs to ensure that agent does not include their phone number or any personal information. |
Delete Brand Post | Yes | |
