Engaging with Google My Business Reviews: A Comprehensive Guide

Unlock a multitude of actions, engagement strategies, and moderation techniques to streamline your review management process on your Google My Business account. Explore these intuitive features to effectively engage with reviews:

For each review on your Google My Business account, the left pane presents the messages, while you can perform the following actions:

Review Collaboration and Tagging

Collaborate seamlessly by involving other users onboarded to your workspace in review discussions, facilitating shared insights and responses.

Effortlessly associate specific tags to reviews, simplifying categorization and organization for future reference.

Mark Reviews as Spam

Swiftly identify and counter spam by marking potentially misleading reviews, ensuring the credibility of your Google My Business account as a trusted source of information.

Review Details and Sentiments

Experience a comprehensive review analysis through the 'View Details' feature. A third pane appears, offering an in-depth exploration of the review's nuances, including sentiments, assignments, and custom inbox fields.

Both user-generated and system-created notes provide contextual information. Notice default notes, such as those linked to ratings exceeding a set threshold established by the Sprinklr system.

Tasks and Activities

Enhance your review management efficiency by associating tasks with reviews. Maintain a clear overview of pending actions, guaranteeing comprehensive follow-through.

The 'Activity' log records each review's journey, keeping you informed about every interaction and modification.

Profile Insights

Uncover the personalities behind the reviews with a single click. Access profile details of reviewers, offering a deeper understanding of your audience.

Native View and Assignment

Clicking the three dots for reviews offers further insights. Explore the native view, directly accessing your Google My Business account where the review was posted. Additionally, assign reviews to specific users or add crucial tasks, ensuring seamless delegation and execution.

Engaging with Reviews

Selecting a review unveils a range of engagement options on the right side, making responding effortless:

In-depth Review Analysis

On the right-hand side, explore diverse functionalities, including the message feed, to uphold interactive conversations and access other engagement tools.

Message Feed:

• View the associated rating and comments.

• Use the reply box to craft personalized responses.

• Employ canned responses for streamlined replies.

• Leverage the power of Sprinklr AI +, integrating ChatGPT's functionalities for enhanced responses.

• Scheduling and Approval Workflows

  Effortlessly manage review responses:

  - Schedule replies for optimal timing.

  - Set up approval workflows to ensure responses align with your brand's voice and messaging.

Overview:

Gain a comprehensive view of inbox field properties, notes, tasks, and message activity.

Contact 360:

Obtain a holistic perspective, showcasing all relevant contact details.

Profile History:

Reveal the reviewer's history, allowing you to track their engagement journey.

Empower your engagement with Google My Business reviews through these functionalities. For additional support, consult this guide or connect with our dedicated support team for prompt assistance.