Engaging with Google Play Store Reviews: A Comprehensive Guide

In this guide, you'll explore a diverse range of actions, engagement strategies, and moderation techniques that seamlessly empower you to manage reviews received on your Google Play Store account through our inbox module.
Uncover the streamlined potential of review management with these intuitive features:

Review Overview

For each review on your Google Play Store account, the left pane presents the messages, while you can perform the following actions:

Review Collaboration and Tagging

Collaborate effortlessly by engaging with other users onboarded to your workspace, enabling collective insights and responses to reviews.

Effortlessly tag reviews to categorize and organize them, simplifying future reference and enhancing your efficiency.

Mark Reviews as Spam

Swiftly identify and manage spam reviews by marking suspicious content, upholding the integrity of your Google Play Store account as a credible source.

Review Details and Sentiments

Delve deep into the essence of reviews with the 'View Details' feature. A third pane emerges, providing an immersive exploration of the review, including sentiments, assignments, and custom inbox field properties.

Notes, both user-generated and system-created, offer valuable context. Observe default notes, such as those associated with ratings surpassing a predefined threshold set by the Sprinklr system.

Tasks and Activities

Enhance your review management effectiveness by associating tasks with reviews, ensuring comprehensive follow-through and maintaining an organized approach.

The 'Activity' log captures each review's journey, providing insights into interactions and modifications, enabling informed decision-making.

Profile Insights

Peel back the curtain on reviewers' identities with a single click. Access profile details of reviewers who posted on your Google Play Store account, offering a deeper understanding of your audience.

Native View and Assignment

Clicking the three dots for reviews opens a window of insight. Explore the native view, redirecting you to your native Google Play Store account where the review resides. Assign reviews to specific users or add crucial tasks, promoting effective delegation and execution.

Engaging with Reviews

Selecting a review unveils a host of engagement options on the right side, simplifying the process of responding:

In-depth Review Analysis

On the right-hand side, explore various functionalities, including the message feed, to maintain interactive conversations and access additional engagement tools.

Message Feed:

• View the associated rating and comments.

• Utilize the reply box to craft and send personalized responses.

• Choose canned responses for streamlined replies.

• Leverage Sprinklr AI +, integrating ChatGPT's functionalities for advanced responses.

• Scheduling and Approval Workflows

  Efficiently manage your review responses:

  - Schedule replies for optimal timing.

  - Set up approval workflows to ensure responses align with your brand's voice and messaging.

Overview:

Gain a comprehensive view of inbox field properties, notes, tasks, and message activity.

Contact 360:

Access a holistic perspective, showcasing all relevant contact details.

Profile History:

Review a user's history to track their engagement journey.

With these features at your fingertips, engaging with Google Play Store reviews becomes an organized, insightful, and efficient endeavor. For further assistance, consult this guide or reach out to our dedicated support team for prompt aid.