Configuring Google Play Store Social Settings

In this guide, we'll walk you through the process of configuring your Google Play Store Social Settings to meet your specific needs. Follow these steps to get started:

Step 1: Accessing Settings

Begin by navigating to the Home Page of Sprinklr Social and accessing the settings section.

Step 2: Selecting Google Play Store

Within the Sprinklr Social settings, click on 'Google Play Store' to proceed.

Step 3: Viewing Your Accounts

You'll find a list of all your PlayStore accounts that have been added to the platform.

Step 4: Making Changes to an Account

Click on the three dots (...) corresponding to the account for which you want to make changes.

Step 5: Functionality Options

Upon clicking the three dots, a list of functionalities for the selected account will be displayed:

- Edit

- Deactivate

- Delete

Step 6: Editing Account Settings

Choose 'Edit' to access the Play Store Social Settings for the selected account.

Step 7: Configuring Incoming Messages

Within the 'Edit' functionality, you can configure settings related to incoming messages received in your inbox module. This includes messages such as reviews posted by customers on your PlayStore account.

Step 8: Accessing Message Settings

To make changes to incoming messages, click on the 'Edit' option.

Step 9: Sprinklr Social Settings

You'll be presented with the Sprinklr Social Settings for the selected account.

Step 10: Enabling or Disabling Replies

Within the settings, you can find the option to 'Allow replies from this account'. Toggle this setting to enable or disable it as required.

By following these steps, you can easily configure your Google Play Store Social Settings to manage incoming messages effectively. For further assistance or clarifications, refer back to this guide or feel free to contact our support team for prompt help.