Playstore Review Engagement capabilities and Limitations

Updated 


In this article, you will find the capabilities and limitations of Google Playstore within the Sprinklr Social Platform. 

Note 

  • API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API. 

  • Restricted - Allowed by channel for specific use cases, industries, clients, etc. 


Google Play Store 

Capability 

Supported in Sprinklr 

Notes 

Reply on Review  

Yes 

Brand can post only one reply. 

Edit Reply 

Yes 

 

Delete Reply 

No 

 

Reporting for Google App Store 

No 

 

Edit a Published Post 

No 

 

View Edited Reviews 

Yes 

 

DP Controlled Capability. 

DP Details: GOOGLE_APP_STORE_UPDATED_UM_CREATION_ENABLED 

Get Google App Device Product Name 

Yes 

 

 

Find Google App Android OS Version 

Yes