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Playstore Service Settings

Updated

8 months ago

Configuring Playstore Service Settings

This guide will walk you through the process of configuring your Playstore Service Settings within Sprinklr Social.

Note : Ticket creation comes under Sprinklr Service and if you wish to use Sprinklr Service for unified customer care support, make sure that your Sprinklr Service is enabled for you.

Follow these steps to navigate to Sprinklr Service Settings :

Step 1: Navigating to Settings Begin by accessing the main page of Sprinklr Social and proceed to the settings section.

Step 2: Selecting Google Play
Within the Sprinklr Social settings, find and click on 'Google Play'.

Step 3: Viewing Your Google Play Accounts
You'll find a list of your Google Play accounts that are linked to your platform.

Step 4: Making Changes to an Account
Identify the specific Google Play account for which you want to make changes and click on the three dots (...) associated with it.

Step 5: Editing Account Settings
Choose 'Edit' to access the Service Settings for the selected Google Play account.

Step 6: Accessing Ticket Settings
To make changes to incoming messages, click on the 'Edit' option.

Step 7 : On the Yelp Service Settings page, you will find the Ticket Creation Rules where every review will be converted into Tickets.

To configure Ticket creation rules

Step 1. Convert Reviews into Tickets

Rules	Description
All Public Reviews	Converts any comments initiated by any viewer on your channel into tickets. You can reply to these tickets directly from the portal, and they will reach the commenter as replies.
All Engageable Reviews identified by AI	Converts only Engageable comments identified by Sprinklr AI into tickets. Sprinklr employs the industry’s most advanced AI and machine learning to pull Engageable comments out of the noise and convert them into tickets.
Only Manually Filtered Reviews	Allows you to set conditions to define the rules to segregate the tickets. Keyword Sentiment For example, if you wish to convert only those comments into tickets with the keyword “Help” in them, you can set the “Keyword” condition, i.e., Keyword contains Help.

Type of Ticket	Description
Sentiment	Choose a sentiment such as positive, negative, or neutral.
Keyword	Enter the desired keyword.

Ticket Threading Interval

Multiple messages from the same person in the selected time frame will be merged into one ticket.

You can select interval to be from 5 minute to 1 month

Enable Undo Send	If enabled, you will have the option to undo the replies you sent mistakenly.
Do not Reopen tickets	If enabled, this will always create new tickets when a customer replies to a closed ticket.

Step 2 : Once you've configured Sprinklr Service Settings, click on Save

In this manner, you will be able to configure Sprinklr Service Settings for Google Play

Playstore Service Settings

To configure Ticket creation rules

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