Instagram Reporting Glossary

Updated 


Sprinklr Reporting is one of the most comprehensive and flexible Social Analytics platforms in the industry. Reporting Insights stores and visualises data for all major social networks and provides advanced operational and customer service reporting.


The Reporting Glossary is intended to provide an understanding of Reporting capabilities and detailed definitions of all available Metrics and Dimensions available for the platform, Instagram.



Fields

Description

Instagram Business Total Impressions

The total number of times this profile has been seen, This is applicable only for business profiles. This metric includes ad and promoted impressions.

Instagram Business Total Profile Views

The total number of unique accounts that have viewed this profile within the specified period, applicable only for business profiles.

Average Engagement Per post

The average engagement per Instagram post such as post likes, post comments, and post replies.

Total Engagement per 1000 Followers

The total number of engagements such as shares, likes, and comments per 1000 followers.

Post Engagement Breakdown

The breakdown of post engagement such as likes, shares, and comments

Post Saved

When you save the Instagram post such as photos, videos, and carousel posts.

Get Direction Clicks

The total number of taps on the directions link in this profile, applicable only for business profiles

Store Link Clicks

The total number of taps on the store link in this profile, applicable only for business profiles.

Instagram Business Total Phone Call Clicks

The total number of taps on the call link in this profile, is applicable only for business profiles.

Instagram Business Total Text Message Clicks

The total number of taps on the text message link in this profile, applicable only for business profiles.

Instagram Business Total Website Clicks

The total number of taps on the website link in this profile, applicable only for business profiles.

Top Countries by Followers

The list of top countries who followed the Instagram post.

Top Cities by Followers

The list of top cities that followed the Instagram post.

Followers by Demographics

The list of Instagram followers by demographics such as age, gender, income, education, etc.

Top Languages by Followers

The list of top languages who followed the Instagram post.

Online Follower Distribution by Hour

The number of Instagram users' followers that were online during the specified period. Instagram Followers Online by Hour should be used in combination with the Hour dimension and not Time of Day.

Instagram Business Post Reel Likes

The number of Likes on an Instagram reel.

Instagram Business Post Reel Comments

The number of comments on an Instagram reel.

Instagram Business Post Reel Plays

The number of times the reels start to play after an impression is already counted. This is defined as video sessions with 1 ms or more of playback and excludes replays.

Instagram Business Post Reach

The total number of unique accounts that have seen the media object, applicable only for business profiles.

Instagram Business Post Impressions

The total number of times the media object has been seen, applicable only for business profiles. Only the impressions received in the first 24 hours after the story is published.

Instagram Business Post Reel Shares

The number of shares on an Instagram reel.

Instagram Business Post Reel Engagements

The number of likes, saves, comments, and shares on the reel, minus the number of unlikes, unsaves, and deleted comments on an Instagram Reel.

Stories Taps Forward


The total number of taps to see this story's next photo or video, applicable only for business profiles.

Stories Taps Back

The total number of taps to see this story's previous photo or video, is applicable only for business profiles.

Stories Exit

The number of times someone exited the story, applicable only for business profiles.

Story Replies

The total number of replies to the story, applicable only for business profiles.

Completion Rate

The number of people that watched your entire Story. This is calculated by dividing the total number of impressions on the last segment in your story by the total number of impressions on the first segment. Then, the result is multiplied by 100 to turn it into a percentage.





Instagram Media Types

Posts are categorised with a particular media type, based on what kind of media is associated with the post. Sprinklr reports media type, based on how the channel provides the media type to us. As of today, there are the following media types identified by Instagram:

  • Photo

  • Video (Includes Reels as well)

  • Carousel


In the case of Instagram stories, reporting considers each frame of the story as one outbound post. Hence, Instagram stories can also be filtered with the above media type (One frame can contain either a video/photo)



Carousel Posts (posts having a mix of photos/videos) are reported as a single post in Sprinklr. The Instagram API currently provides data only for the entire carousel rather than data for the individual media object within the carousel.




Note: For Carousel posts with videos, Instagram does not provide video views as a metric. Sprinklr populates impressions data in place of video views for the “Instagram Video Views” metric for such posts as recommended by the channel.