Add Social accounts to Sprinklr
Updated
You can add different Social Accounts to Sprinklr such as Facebook, Twitter, Instagram, TikTok, LinkedIn, Youtube, etc.
Let's check out how to add one of the social accounts to Sprinklr.
Adding Facebook company pages to Sprinklr Self-Serve lets you manage and provide a complete resolution to all the queries received by your support teams. Sprinklr self-Serve will help you automatically convert all the wall posts, comments, and private messages received via your page into tickets.
You can also set up various conditions to filter out tickets relevant to your products to provide on-point solutions.
Note:
Any Facebook page will be treated as a company page within Sprinklr.
A social account can only be added to a single Workspace. To add the same account in different workspaces, admins are required to share that social account with other workspaces
To Add a Facebook Page Account to Sprinklr
Go to the Sprinklr Self-Serve Home page. Click the Settings icon on the left pane and click the Facebook channel under Social.
Now, click the + icon and select Add Facebook Page from the top right corner
Now, provide your Facebook credentials like username and password to create a Facebook account.
Once the Facebook account has been set up. It will ask for the desired Facebook page you want to add. Choose the desired page and then click Add at the bottom. The desired Facebook page will be added onto Sprinklr.
Once the Facebook page has been added click on the Options icon and select Edit.
You will see two types of Settings. One is Publishing Settings which is known as Social Settings and another is Ticket Creation Rules which is known as Customer Care Settings. Since you need to focus on Publishing Settings, so, you need to toggle on Publishing Settings by default.
Allow Publishing from this account: Toggle On to allow users to publish outbound posts from this account. If disabled, this account will not be available in the publisher for users to plan outbound posts and all scheduled posts will not be published.
Allow replies from this account: Toggle On to allow users to reply to inbound messages in Inbox from this account. If disabled, this account will not be available for users to reply to fan messages.
Click Save at the bottom.
