Skip to main content
Sprinklr Self-Serve Help Center
Getting Started

Getting Started

Configure your account, add support channels, and customize your help portal to reflect your brand, etc.
Sub Categories (7)
Security
Security
Configure your helpdesk users authentication, host your portal and control its access
Agent Workflow
Agent Workflow
A comprehensive agent workflow guide
FAQs
FAQs
Repository to all the answers to different frequently asked questions
Privacy Guides
Privacy Guides
Sprinklr’s goal with Privacy is to go beyond simply complying with the GDPR regulations and to set a new gold standard for how to approach the collection and management of personal data from social networks and to provide our customers with a comprehensive toolkit to implement their GDPR programs in a way that will provide complete transparency, governance and control over data management in Sprinklr.
Onboarding
Onboarding
Your essential resource hub for platform onboarding & success
Signing up
Signing up
Covers all articles around signup to reset your password
Sprinklr Service (Self Serve) vs Sprinklr Service (Enterprise)
This document provides a side-by-side comparison of the key differences between Sprinklr Service (Self Serve) & Sprinklr Service (Enterprise) to help you decide which package will best suit your customer’s needs.

Articles

(36)
SS
Sprinklr Self Serve (Service) vs Sprinklr Service Enterprise

This document provides a side-by-side comparison of the key differences between Sprinklr Service (Self Serve) and Sprinklr Service (Enterprise) for both the modules i.e. Social and Service to help you decide which package will best suit your needs. DETAILED COMPARISON [SERVICE] This part of the docu

Articles

 • 

Sprinklr Service (Self Serve) vs Sprinklr Service (Enterprise)

SA
Using Quick Actions in Care Console

Learn how Quick Actions in Care Console reduces multiple clicks on routine actions to a single click - saving the agent's time and increasing productivity manifold. Quick Actions are a combination of frequently performed actions on tickets that you can execute with a single click. They are also know

Agent Workflow

Quick Actions

Additional Care Console Actions

Articles

 • 

Agent Workflow

SA
Manage Ticket Properties

Learn how to modify the values of ticket properties in the Care SConsole. While working on a ticket, you may want to manage its properties such as status, sentiment, priority, and more. In the agent console, you will have options to manage and modify these properties on the go. To update Ticket Prop

Additional Care Console Actions

Articles

 • 

Agent Workflow

SA
Use To-Do List to prioritise upcoming tasks

How you can leverage the To-Do list feature of Sprinklr Service and plan your upcoming tasks effectively and efficiently. To-Do list is a collection of tasks that helps you manage tickets in an organised and synchronised manner. In Sprinklr Service, you will have two types of to-do lists, one at the

To-Do list

Agent Workflow

Additional Care Console Actions

Articles

 • 

Agent Workflow

SA
Schedule a message in Care Console

How you can schedule a message in Care Console and save your time to focus more on handling critical customer queries. It's simple to schedule a message for a later date or time if you need to remind customers to enable something on their end to use different services. With the help of Sprinklr Serv

Schedule a Message

Schedule a Message in Care Lite Console

Articles

 • 

Agent Workflow

SA
Understanding Ticket Stream

Learn how to change the view of the tickets received with various options on who the ticket is assigned to, its status, and more. Ticket Stream View and Pin Ticket Stream In the Care Console, by default, the Ticket Stream displays all the received tickets irrespective of their status, platform, assi

Sprinklr Self-Serve

Additional Care Console Actions

Articles

 • 

Agent Workflow

SA
Email FAQs

Find out the answers to all your questions below: Q. How can I add an email address to which my customers can write and create tickets on Sprinklr Service? You can set up your support mailbox via email forwarding and use your own email servers to send and receive emails via Sprinklr Service. For mor

Add a Facebook Account and Page

FAQ

Email FAQs

Articles

 • 

FAQs

SA
Sprinklr Service: Data Privacy and Retention Policy

The security of your Personal Information is of paramount importance to us. Sprinklr uses industry standard technical, organizational, and administrative security measures to protect any information (including Personal Information) we hold in our records from loss, misuse and unauthorized access, di

Data Privacy and Retention Policy

Sprinklr Self-Serve

Articles

 • 

Privacy Guides

SA
Sprinklr Privacy Center

FAQs ► What is Privacy Cloud? With the General Data Protection Regulation (GDPR) coming in play in May 2018, Sprinklr created Privacy Cloud to prepare for and meet the new obligations for which these regulations create. Sprinklr’s goal with the Privacy Cloud is to go way beyond simply complying with

Sprinklr Privacy Center

Articles

 • 

Privacy Guides

SA
Create your free account on Sprinklr

You can create your free account in Sprinklr by following these steps : Go to the Sprinklr CXM page and log in with Google, Microsoft, or LinkedIn accounts. Suppose you log in with Google, it will ask for your Google credentials and will automatically fetch your Google credentials and you will log i

Articles

 • 

Signing up

Privacy Policy