You can perform a wide variety of functions in the Sprinklr platform with your connected LinkedIn Account, while a small number are API Limitations by limitations inherent to LinkedIn's API.
LinkedIn Limitations
Due to LinkedIn API Limitations, we are unable to perform the following actions within the Sprinklr Platform:
Manage LinkedIn Job Postings
Manage LinkedIn Products
Add photos to LinkedIn Group Posts
Filter (target) to Employees vs. Non-Employees when publishing
Create a Permalink for LinkedIn Company
Monitor Send and Reply to LinkedIn Mail
Report on Likes that Comments on a Post receive
LinkedIn video posts are considered UGC posts and editing of these posts is not supported for LinkedIn UGC posts (video posts) due to API limitation
Note:
For any post on LinkedIn Profiles, only the first 30 days' comments can be fetched from the posting date.
LinkedIn Capabilities
General Capabilities
Capabilities
Sprinklr Supported (Company)
Sprinklr Supported (Profile)
Notes
Manage Company Pages, Showcase Pages
Yes
No
Manage Profiles
No
Yes
Manage Products
No
No
Manage Job Postings
No
No
API Limitation
LinkedIn Events
No
No
API Limitation
Linkedin Stories
No
No
API Limitation
Character Limit
3000 characters
3000 Characters
Character Limit for
Posts in Quick Publisher, and
Comments & Replies in the Engagement Dashboards
Update Profile Picture of LinkedIn Account
No
No
API Limitation
Reporting Capabilities
Capabilities
Sprinklr Supported (Company)
Sprinklr Supported (Profile)
Notes
Reporting on a Video published from Sprinklr
Yes
No
Only these video-specific metrics are supported for Reporting of LinkedIn videos: LinkedIn Video Views, LinkedIn Video Unique Viewers, LinkedIn Video Total Watch Time, LinkedIn Video Total Watch Time With Play-Pause Cycles, Likes/Comments. Other metrics, such as Shares and Impressions are not available.
Reporting on a Video published natively
Yes
No
Reporting on Likes, Shares, and Comments on Company Pages and Showcase Pages
Yes
No
Reporting on Reactions
Yes
No
Reporting on Profile
No
Yes
Reporting of the following
Articles and their Comments
Document Post
Job Post
Celebrate Occasions
Help
Poll Post
Yes
(Only Text as a Message Type)
Yes
(Only Text as a Message Type)
DP Controlled
Can't differentiate based upon media type.
Reporting on the following
LinkedIn Stories
LinkedIn Carousel Post
No
No
API Limitation
Audience Management/Targeting Capabilities
Capabilities
Sprinklr Supported (Company)
Sprinklr Supported (Profile)
Notes
Target by Company followers
Yes
No
Target post
No
No
API Limitation
Name and save targeting
Yes
No
View audience expansion and segmentation
Yes
No
Target by language, location, company, job title, school, the field of study, degree, skills, group, age, and gender
Sprinklr won't be able to upload custom thumbnails for the post with the first party links(www.linkedin.com/) specifically for LinkedIn Profile accounts.
Location Updates
No
No
API Limitation
Published an Organic Post with Hyperlinked Images
No
No
API Limitation
Create Permalink for Company and Group Pages
No
No
API Limitation
Schedule a Post
(for a future date with a precise hour and timezone)
Yes
Yes
This is a unique capability that Sprinklr offers above and beyond the Public APIs and native LinkedIn capabilities.
Preview of Post
(in the Publisher window)
Yes
Yes
@mention a Company Page in Post
Yes
Yes
@mention a LinkedIn Profile in a Post
Yes
Yes
DP Controlled — LINKEDIN_PROFILE_MENTIONS_ENABLED
You can only mention those LinkedIn Profiles which have prior interaction in Sprinklr.
