Snapchat Capabilities and Limitations

Updated 

In this article, we will cover the capabilities and limitations of Snapchat within the Sprinklr platform. 


Publishing Capabilities  

Capabilities

Sprinklr Supported (Business Profile)

Notes

Publish Story

Yes


Publish Spotlight

Yes


 
Engagement Capabilities 

Capabilities

Sprinklr Supported (Business Profile)

Notes

Engage with Story Replies 

No

API Limitations 


Reporting Capabilities   

Capabilities

Sprinklr Supported (Business Profile)

Notes

Reporting on a Story 

Coming Soon to Sprinklr Self-Serve


Reporting on a Spotlight 

Coming Soon to Sprinklr Self-Serve


Reporting on Public Profile 

Coming Soon to Sprinklr Self-Serve



Snapchat Limitations  

Images 

  • Image resolution should be at least 540x960px 

  • Supported Formats: JPG or PNG 

  • Images cannot be posted to the SPOTLIGHT placement 


Videos 

  • Supported video format - .mp4  

  • Video Duration: 5-60 seconds 

  • Video resolution at least 540x960px 

  • Max file size: 1 GB