Tagging messages
Updated
By tagging incoming messages, you open the door to comprehensive reporting and enhanced customer insights. This simple yet effective action empowers you to categorize messages for better analysis, ultimately boosting your brand's customer interaction strategy.
The Significance of Message Tagging: When you tag messages, you're essentially giving each message a label that carries a wealth of information. This labeling not only lets you see the types of messages you're receiving over time but also equips you with the ability to categorize them.
This process lays the foundation for thorough analysis, enhancing your brand's approach to customer engagement.
Step-by-Step Guide to Message Tagging:
Accessing the Inbox: Start by navigating to the "Inbox" from the homepage of Sprinklr Social.
Locating Messages: Inside the Inbox, you'll find a collection of messages organized in various views.
Direct Tagging: In the left box, you'll discover the simplicity of direct tagging. Just click the "Tag" button (represented as an arrow on messages), and the tagging process begins."
Tagging from the Reply Box: Alternatively, clicking on a message opens the reply box. As you hover over any message, the option to tag messages becomes accessible in the reply box.
Experience Enhanced Reporting: As you start tagging messages, you're setting the stage for insightful reporting. The tags you apply become valuable markers that reveal the nature of queries, concerns, or interactions that fans and customers are bringing to your brand. This wealth of information serves as a foundation for strategic decision-making and targeted customer engagement.
In essence, message tagging is your gateway to unlocking deeper customer insights. By categorizing messages, you're not only streamlining analysis but also building a valuable resource for understanding your audience's needs and preferences. Start tagging messages today, and watch your brand's customer handling strategy evolve with enhanced clarity and effectiveness.