Tags

Delve into the world of tagging and categorisation. Learn how to use tags to organise, classify, and search for content efficiently.

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What are tags ?

Tags help you group different entities like posts, incoming messages, contacts, companies into categories based on similar criteria for easier management and reporting.Use caseTags plays a crucial when you want to mark the message in inbox module to filter out similar messages if need be. This funct

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Tags

Tagging post

Efficiently Categorize and Organize with Post TagsTagging posts is like giving your content a special label that makes it easier to find and understand. But it's not just about sorting – it also unlocks powerful reporting insights. Why Tagging Matters:When you tag a post, you're essentially putting

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Tags

Tagging messages

By tagging incoming messages, you open the door to comprehensive reporting and enhanced customer insights. This simple yet effective action empowers you to categorize messages for better analysis, ultimately boosting your brand's customer interaction strategy.The Significance of Message Tagging: Whe

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Tags

How are tags different from custom fields

Tags and Custom Fields are both essential functionalities within Sprinklr that contribute to effective data management, but they serve distinct purposes. Let's delve into their differences to understand how they work and when to use each one:Custom Fields:Types: Custom Fields include Post, Asset, In

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Tags

Limitations of tags and fields

Limitations of Tags:1. Lack of Granularity: Tags offer a broad categorization, but they might not provide the level of detail needed for complex data analysis.2. Limited Data Capture: Tags don't capture specific data points like Custom Fields do. They're more about grouping content rather than stori

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Tags