What are tags ?
Updated
Tags help you group different entities like posts, incoming messages, contacts, companies into categories based on similar criteria for easier management and reporting.
Use case
Tags plays a crucial when you want to mark the message in inbox module to filter out similar messages if need be. This functionality could be boosted when you want to augment tags with automations provided by Sprinklr. The following might be great use cases depending upon your business:
Marking the messages with associated issue type by using Tags and creating Views for different issue types, so that specific users could handle them according to their expertise.
Reporting on different issues that your business faces over a particular period of time by segmenting the messages on the basis of Tags.