Configuring Trustpilot Service Settings

This guide will walk you through the process of configuring your Trustpilot Service Settings within Sprinklr Social.

Note : Ticket creation comes under Sprinklr Service and if you wish to use Sprinklr Service for unified customer care support, make sure that your Sprinklr Service is enabled for you.


Follow these steps to navigate to Sprinklr Service Settings :

Step 1: Navigating to Settings Begin by accessing the main page of Sprinklr Social and proceed to the settings section.

Step 2: Selecting Trustpilot
Within the Sprinklr Social settings, find and click on 'Trustpilot'.

Step 3: Viewing Your Trustpilot Accounts
You'll find a list of your Trustpilot accounts that are linked to your platform.

Step 4: Making Changes to an Account
Identify the specific Trustpilot account for which you want to make changes and click on the three dots (...) associated with it.

Step 5: Editing Account Settings
Choose 'Edit' to access the Service Settings for the selected Trustpilot account.

Step 6: Accessing Ticket Settings
To make changes to incoming messages, click on the 'Edit' option.  

Step 7 : On the Yelp Service Settings page, you will find the Ticket Creation Rules where every review will be converted into Tickets.  

To configure Ticket creation rules 

Step 1. Convert Reviews into Tickets 

 Step 2 : Once you've configured Sprinklr Service Settings, click on Save

 
In this manner, you will be able to configure Sprinklr Service Setting for Trustpilot Account.