Configuring Trustpilot Social Settings

Learn how to configure your Trustpilot Social Settings within Sprinklr Social by following these specific steps:

Step 1: Navigating to Settings
Start by accessing the main page of Sprinklr Social and proceed to the settings section.

Step 2: Selecting Trustpilot
Within the Sprinklr Social settings, locate and click on 'Trustpilot'.

Step 3: Viewing Your Trustpilot Accounts
You'll find a list of your Trustpilot accounts integrated into your platform.

Step 4: Making Changes to an Account
Identify the specific Trustpilot account for which you want to make changes and click on the three dots (...) associated with it.

Step 5: Accessing Functionality Options
Clicking the three dots will present you with several functionality options:

• Edit

• Assign Permissions

• Deactivate

• Delete

Step 6: Editing Account Settings
Choose 'Edit' to access the Social Settings for the selected Trustpilot account.

Step 7: Configuring Social Engagement
Within the 'Edit' section, you can adjust settings related to social engagement, interactions, and responses.

Step 8: Accessing Message Settings
To make changes to incoming messages, click on the 'Edit' option.

Step 9: Sprinklr Social Settings
You'll be presented with the Sprinklr Social Settings for the selected account.

Step 10: Enabling or Disabling Replies
Within the settings, you can find the option to 'Allow replies from this account'. Toggle this setting to enable or disable it as required.

• Allow replies from this account: Enabling this setting allows users to reply to inbound messages in the Inbox from this account. If disabled, users won't be able to reply to fan messages using this account.

By following these steps, you can easily configure your Trustpilot Social Settings to manage incoming messages effectively. For further assistance or clarifications, refer back to this guide or feel free to contact our support team for prompt help.