Sprinklr has detected that multiple accounts have been impacted by the requirement to set up two-factor authentication (2FA) for admins of Facebook accounts. If you have been notified that your account has been deactivated within Sprinklr, please follow these steps to set up 2FA and re-add the accounts within Sprinklr. This will restore the connection to both your Facebook accounts and the associated Instagram accounts. Once you have completed this, Sprinklr operations will be restored.

To Set up Two Factor Authentication in Facebook

1. Log in to Facebook.

2. Click in the top right corner and select Settings & Privacy.

3. In your Security and Login Settings window, scroll down and click Edit alongside to Use two-factor authentication.

   
   

4. In the Two-Factor Authentication window, choose the desired security method you want to add. The following options are available:

   • Login codes from a third-party authentication app.

   • Text message (SMS) codes on your mobile phone.

     
     

     

5. Once you have added either text message (SMS) codes or a third-party authentication app to your account, you'll also be able to set up some of the optional methods below:

   • Approving your login attempt from a device we recognise.

   • Using one of your recovery codes.

   • Tapping your security key on a compatible device.

     
     

6. Once Two Factor Authentication is set up for your Facebook account, you are required to log into Sprinklr and re-add your account.

To Reactivate a Facebook Account

1. Go to the Modern CXM Lite Home page. Click the Settings icon on the left pane and click the Facebook channel under Social.

   
   

   

   
   

2. Hover over the red triangle Alert icon next to the Facebook account and click Reactivate. The Facebook account will be reactivated again.