Engagement Capabilities

Reactions to a post in Engagement

No

No

API Limitation

Like a post

Yes

Yes

Unlike a Photo, Video, or Album Post

No

No

Hide Facebook comments

Yes

No

Send and receive Facebook Messenger message

Yes

Yes

View Reactions on Facebook Messenger message

No

No

API Limitation

View photos submitted via Messenger

Yes

Yes

View External Mentions

Yes

Yes

Show texts, photos, and replies posted by the original post and comments on the post (on live streams that pages have participated in)

No

No

Only comments on a live stream by a Page that is added in Sprinklr will be collected.

View users' information for those who have interacted with the page, including:

• Full name

• User ID

• "About Me" section

• Age range

• Facebook bio

• Birthday

• Local currency information

• Primary email address

• Hometown

• Languages are spoken by the user

• Profile links

Yes

No

For Sprinklr Mobile App only Full Name and User ID is visible.

View Delivered and Read status of Direct Messages

No

No

API Limitation

View users' current location according to the profile, time zone, employment history, and all links posted by the user

No

No

API Limitation

Respond to Facebook Recommendations (Business Account)

Yes

No

Pull in private Facebook group posts

No

No

API Limitation

View Comments and Posts made to Events

No

No

Only supported for the ones which have been fetched before this was deprecated by Facebook.

View list of attendees and declines from events

No

No

API Limitation

View Facebook Page IDs

Yes

Yes

View About information for a page

Yes

No

View Company Overview information

Yes

Yes

Pull in Shared Photo or Shared Album Posts

No

No

API Limitation

For Fan post, share other pages' and users' posts

Yes

Yes

Highlight posts on the Facebook page (Pinning Posts)

No

No

API Limitation

Show all photos published by the page

Yes

Yes

Delete Dark post

Yes

Yes

Show all photos a Page is tagged in

No

No

API Limitation

Show all videos a Page is tagged in

No

No

API Limitation

For Posts, the supported actions are: comment, like, hide, archive, message, reply, delete, add a reminder, suggest, email, forward and send SMS.

Yes

Yes

For Comments and Replies, the supported actions are reply, like, archive, delete, add a reminder, suggest, email, forward and send SMS.

Yes

Yes

For groups and profiles, posts that are  natively deleted are deleted from the Sprinklr platform.

No

No

API Limitation

Facebook Ratings

No

No

API Limitation

Replying/Commenting on Facebook Group posts

No

No

API Limitation

Edit a Published Post

Yes

Yes

Delete Sponsor Post

No

No

API Limitation