Sprinklr Self Serve (Service) vs Sprinklr Service Enterprise

Updated

8 months ago

This document provides a side-by-side comparison of the key differences between Sprinklr Service (Self Serve) and Sprinklr Service (Enterprise) for both the modules i.e. Social and Service to help you decide which package will best suit your needs.

DETAILED COMPARISON [SERVICE]

This part of the document provides a detailed side-by-side comparison of the minor differences between Sprinklr Service (Self Serve) and Sprinklr Service (Enterprise).

Submodules	Capability	Sprinklr Service (Self Serve)	Sprinklr Service (Enterprise)
Channels		22 (List below*)	35+
Agent Console	Customizable Layout	✗	✔
Agent Console	Custom widgets	✗	✔
Chatbot	Basic Bot builder	✔	✔
	Intent training assistance through Chat-GPT	✔	✔
	APIs in chatbots	✔	✔
	Custom Trigger Conditions	✗	✔
	Entity Support	✔	✔
Voice	Inbound Calling	✔	✔
	IVR	✔	✔
	Call controls and Aftercall work	✔	✔
	Standard Voice Report	✔	✔
	Voice Insights	✗	✔
	Basic Outbound Calling	✔	✔
	Outbound Calling Campaigns	✗	✔
	Voice Providers	Twilio	Twilio, Ozonetel, and Amazon
	Voice Bot	✗	✔
	Advanced IVR	✗	✔
AI features	Intuition Moderation	✔	✔
	Issue Detection	✔	✔
	Predicted CSAT	✔	✔
	Detractor Detection	✔	✔
	Chatbot Intents	✔	✔
	Smart Compliance	✗	✔
	Smart Comprehension	✗	✔
Automation		Ticket Creation and Ticket Updates Rules	Completely Customizable Rules with support for 10+ Rule Types for any kind of workﬂow
Reporting	Reports	Out-of-the-box Reports	Completely Customizable
	Customizable Widgets	✗	✔
	Configurable sharing permissions	✗	✔
Custom Fields	Ticket	✔	✔
	Agent	✔	✔
	Company Fields	✔	✔
	Contact	✔	✔
	Dependent Custom Field	✗	✔
	Controlling fields with intricate sharing options	✗	✔
Routing	Basic skill-based routing	✔	✔
Routing	Customizable skill-based routing	✗	✔
Knowledge Base and Community	Standard Templates with Basic Branding	✔	✔
	Help Center	✔	✔
	Customizable Brand Guidelines	✗	✔
	Multi-lingual Knowledge Base	✔ [English, French, Norwegian, Spanish]	✔ [Multiple languages]
	Community	✗	✔
CSAT Surveys		CSAT Survey with 3 Response Types (Emoji, Stars, Number)	Support for multiple question types which can be customized
Webhooks		JSON, XML, or form-encoded content in HTTP requests	Customizable Webhooks
Custom Apps	User developed apps that can be deployed onto Service Service (Self Serve).	✔ Custom integrations not supported, but custom apps are supported. Check details about custom app here	✔ Support for custom integration as per customer's need basis
Security and Personalization		Standard out of the box - Custom Domain, SSO with SAML, I/P Whitelisting	All selfserve plus other custom enhancements
Integrations	Salesforce	✔	✔
	Stripe	✔	✔
	JIRA	✔	✔
	Slack	✔	✔
	Zendesk Support	✔	✔
	Freshdesk Support	✔	✔
	Magneto	✔	✔
	Custom integrations	✗	✔
	Dynamics	✔	✔
Persona based Home Pages	Agent	✔	✔
	Supervisor	✔	✔
	Admin	✔	✔
	Quality Manager	✗	✔
Asset Management		Canned Responses and Voice Messages Repository	Add assets, templates, and canned responses with approval workﬂows
CSAT Predictions