Sprinklr Self Serve (Service) vs Sprinklr Service Enterprise
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Updated
8 months ago
, by Sprinklr Self-Serve Help Center
This document provides a side-by-side comparison of the key differences between Sprinklr Service (Self Serve) and Sprinklr Service (Enterprise) for both the modules i.e. Social and Service to help you decide which package will best suit your needs.
DETAILED COMPARISON [SERVICE]
This part of the document provides a detailed side-by-side comparison of the minor differences between Sprinklr Service (Self Serve) and Sprinklr Service (Enterprise).
Submodules
Capability
Sprinklr Service (Self Serve)
Sprinklr Service (Enterprise)
Channels
22 (List below*)
35+
Agent Console
Customizable Layout
✗
✔
Custom widgets
✗
✔
Chatbot
Basic Bot builder
✔
✔
Intent training assistance through Chat-GPT
✔
✔
APIs in chatbots
✔
✔
Custom Trigger Conditions
✗
✔
Entity Support
✔
✔
Voice
Inbound Calling
✔
✔
IVR
✔
✔
Call controls and Aftercall work
✔
✔
Standard Voice Report
✔
✔
Voice Insights
✗
✔
Basic Outbound Calling
✔
✔
Outbound Calling Campaigns
✗
✔
Voice Providers
Twilio
Twilio, Ozonetel, and Amazon
Voice Bot
✗
✔
Advanced IVR
✗
✔
AI features
Intuition Moderation
✔
✔
Issue Detection
✔
✔
Predicted CSAT
✔
✔
Detractor Detection
✔
✔
Chatbot Intents
✔
✔
Smart Compliance
✗
✔
Smart Comprehension
✗
✔
Automation
Ticket Creation and Ticket Updates Rules
Completely Customizable Rules with support for 10+ Rule Types for any kind of workflow
Reporting
Reports
Out-of-the-box Reports
Completely Customizable
Customizable Widgets
✗
✔
Configurable sharing permissions
✗
✔
Custom Fields
Ticket
✔
✔
Agent
✔
✔
Company Fields
✔
✔
Contact
✔
✔
Dependent Custom Field
✗
✔
Controlling fields with intricate sharing options
✗
✔
Routing
Basic skill-based routing
✔
✔
Customizable skill-based routing
✗
✔
Knowledge Base and Community
Standard Templates with Basic Branding
✔
✔
Help Center
✔
✔
Customizable Brand Guidelines
✗
✔
Multi-lingual Knowledge Base
✔ [English, French, Norwegian, Spanish]
✔ [Multiple languages]
Community
✗
✔
CSAT Surveys
CSAT Survey with 3 Response Types (Emoji, Stars, Number)
Support for multiple question types which can be customized
Webhooks
JSON, XML, or form-encoded content in HTTP requests
Customizable Webhooks
Custom Apps
User developed apps that can be deployed onto Service Service (Self Serve).
✔ Custom integrations not supported, but custom apps are supported. Check details about custom app here
✔ Support for custom integration as per customer's need basis
Security and Personalization
Standard out of the box - Custom Domain, SSO with SAML, I/P Whitelisting
All selfserve plus other custom enhancements
Integrations
Salesforce
✔
✔
Stripe
✔
✔
JIRA
✔
✔
Slack
✔
✔
Zendesk Support
✔
✔
Freshdesk Support
✔
✔
Magneto
✔
✔
Custom integrations
✗
✔
Dynamics
✔
✔
Persona based Home Pages
Agent
✔
✔
Supervisor
✔
✔
Admin
✔
✔
Quality Manager
✗
✔
Asset Management
Canned Responses and Voice Messages Repository
Add assets, templates, and canned responses with approval workflows