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Sprinklr Self-Serve Help Center
FAQs

FAQs

Repository to all the answers to different frequently asked questions

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Email FAQs

Find out the answers to all your questions below:Q. How can I add an email address to which my customers can write and create tickets on Sprinklr Service?You can set up your support mailbox via email forwarding and use your own email servers to send and receive emails via Sprinklr Service. For more

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Email FAQs

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Agents FAQs

Find out the answers to all your questions below:Q. Who is an agent on the Sprinklr Service platform?Agents are members of your organization who assist you in providing Customer Care Services. They handle the different dimensions of your customer care and are the primary point of contact for all cus

Agent FAQs

Agents

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Ticket Fields FAQs

Find out the answers to all your questions below:Q. Explain the various Ticket Statuses in Sprinklr Service.Ticket statuses are the stages a ticket goes through in its life cycle. These are the following ticket statuses in Sprinklr Service:Open - Any ticket coming directly from customers will be mar

Ticket Fields FAQs

Ticket Fields

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