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Digital Twin is an LLM-powered chatbot that helps you resolve customer questions instantly and accurately by training on your personalized learning content, thus freeing up your team for high-value conversations. Let’s have a look on how to setup Digital Twin on Sprinklr Self-Serve. Here we ha
Digital Twin
Articles
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Tasks are pre-established workflows that your target user follows when engaging with your Digital Twin. These workflows are tailored to your industry, such as the financial sector, as exemplified by the process of purchasing home loans. Navigation: Click on the Settings icon from the left pane
tasks and guardrails
Syncing your Knowledge Base articles with the Twin involves integrating the content and information stored in the KB with the Digital Twin’s functionality.Digital Twin provides users with instant access to relevant information, streamline support processes, and enhance the overall user experience. I
KB Articles
Routing refers to the process of handing over a user's conversation to the appropriate human agent when the chatbot is unable to handle the query or when the user requests to speak with a person.This routing is often based on various factors such as the nature of the query, the availability and expe
Routing
