There are 4 types of messages in Inbox. Let's explain each of the Twitter message actions.  

Post: Any new post created by the brand along with the image or video.  

Twitter message actions on Post 

• Like:  You can like comment on the Twitter post. 

• Reply: You can reply to the Twitter post in the reply box. 

Sprinklr actions 

• Collaboration: You can collaborate on the post by dropping a note in the third pane. 

• Tags: You can tag the keyword relevant to the post. 

• Mark as Spam: You can mark the post as Spam if you find the content derogatory or foul. 

• View Details: You can view the details of the Twitter post in the third pane such as message properties, notes, tasks, etc. 

• Quick Actions: You can take quick actions at once such as adding a note which will be added automatically. 

• View in Native: You can view the post on the native page. 

Comment: These are responses to your Brand's published Posts. 

Sprinklr allows you to take the below actions on Comments: 

Twitter message actions on Comment 

• Like: You can like comment on the Twitter post. 

• Reply: You can reply to the comment in the reply box. 

Sprinklr actions 

• Collaboration: You can collaborate on the comment by dropping a note in the third pane. 

• Tags: You can tag the keyword relevant to the comment. 

• Mark as Spam: You can mark the comment as Spam if you find the content of the comment foul or derogatory. 

• Quick Actions: You can take quick actions on comments such as adding a note. 

• View in Native: You can view the Twitter comment in the native. 

• Add Task: You can add a task relevant to the comment. 

Direct Message: These are direct messages to your Brand posts/comments/replies. 

Twitter message actions on Direct Message 

• Reply: You can reply to the direct message in the reply box. 

Sprinklr actions 

• Collaboration: You can collaborate on the DM by dropping a note. 

• Tags: You can tag a relevant keyword on the DM. 

• Mark as Spam: You can mark the DM as spam if you find the content foul or derogatory. 

• View Details: You can view the details of the DM in the third pane such as message properties, notes, tasks, etc.  

• Quick Actions: You can take quick actions on DM such as adding a note. 

• Add Tasks: You can add tasks on the DM if you want to. 

Mention: When you tag any brand or user to notify them about any new post created or about anything on your Twitter feed.  

Twitter message actions on Mention 

• Reply: You can reply to the mention post by tagging a user/brand. 

Sprinklr actions 

• Tags: You can tag the Twitter post by mentioning someone. 

• Mark as Spam: You can mark the Twitter mention as spam if you find the content foul and derogatory. 

• View Details: You can view details of Twitter mention in the third pane such as message properties, notes, and tasks.  

• Quick Actions: You can take quick actions on Twitter mention such as adding a note. 

• View in Native: You can view the Twitter mention on the native page. 

• Assign to user: You can assign the Twitter mention to the user. 

• Add Task: You can add a task to the Twitter mention.