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X (Twitter)

X (Twitter)

Access information on how to publish and track on X with Sprinklr. Add your X account right now to open up a world of possibilities!

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X(Twitter) Platform Performance Report

This report offers in-depth statistics on engagement, publishing, and activities on your X accounts. It provides valuable insights into tweet performance, user interactions, and follower behavior, enabling you to enhance your strategy and impact on the X platform.Use the X(Twitter) Platform Performa

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X(Twitter) Ananlytics

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Publish Tweet as a Dark Post

Much like unpublished Page posts on Facebook, Dark Posts are also known as promoted-only tweets that do not show up on your brand’s timeline. Instead, they only show up in the feeds of the users you’re targeting. This distinguishes them from regular promoted tweets, which will show up on your timeli

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Publishing

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Hide & Unhide Twitter replies

You can hide or unhide Twitter replies in Sprinklr. Just like the feature in the native Twitter experience, replies will be hidden from the main conversation. This would improve the quality of the public conversations feed and will help in achieving reply moderation on social media.Fo

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Engagement

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Send Twitter Direct Messages

In Sprinklr, you can reply to direct messages that your page has received from Twitter users. Twitter direct messages can include the photo and video attachments. Images and videos can be used in direct messages to provide context for customer issues or to work through an issue with Customer Service

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Engagement

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Publish Quote Tweets

With support for publishing Quote Tweets, you can share Tweets from users alongside your comments. This capability allows brands to add their voice to the conversation while putting the spotlight on great user content.To Publish Quote tweets follow these steps:Go to the Inbox module in Sprinklr and

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Engagement

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X(Twitter) Paid Performance Dashboard

Use the X(Twitter) Ads Performance Report to review performance of the X(Twitter) paid posts which have published during the publishing period.Navigate to X(Twitter) Paid Performance ReportLog in to Sprinklr Social. On the Sprinklr window, click Reports icon on the left pane.The X(Twitter) Ads Perfo

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X(Twitter) Ananlytics

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Add a X(Twitter) account to Sprinklr

Adding a Twitter account in Sprinklr allows you to view, engage with, publish to, and manage your tweets. Twitter is a social platform used to communicate and stay connected by exchanging quick, frequent messages containing photos, videos, links, and text.  To add a X(Twitter) account to Sprink

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Account Management

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Twitter Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Twitter within the Sprinklr platform.Twitter General Capabilities and LimitationsFunctionalitySprinklr SupportedNotesPublish PhotosYesMaximum allowed size - 5 MBYou can publish up to 4 photos in a single tweet.​Publish Videos​YesMaxi

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Publishing

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X(Twitter) Reporting Glossary

Sprinklr Reporting is one of the most comprehensive and flexible Social Analytics platforms in the industry. Reporting Insights stores and visualizes data for all major social networks and provides advanced operational and customer service reporting.The Reporting Glossary is intended to provide an u

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X(Twitter) Ananlytics

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Enable Private Messaging on published Tweets

When you enable Private Messaging on published Tweets, you can privately message the user, and if it is disabled, you don't have access to enable the same.Go to the homepage and click the + icon on the left pane. Click the New Post option from the dropdown.Now, choose a single or multiple Twitter ac

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Publishing

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