Engagement

Boost interaction and engagement with your X(Twitter) audience using Sprinklr's robust engagement features.

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Hide & Unhide Twitter replies

You can hide or unhide Twitter replies in Sprinklr. Just like the feature in the native Twitter experience, replies will be hidden from the main conversation. This would improve the quality of the public conversations feed and will help in achieving reply moderation on social media.Fo

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Engagement

Send Twitter Direct Messages

In Sprinklr, you can reply to direct messages that your page has received from Twitter users. Twitter direct messages can include the photo and video attachments. Images and videos can be used in direct messages to provide context for customer issues or to work through an issue with Customer Service

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Engagement

Publish Quote Tweets

With support for publishing Quote Tweets, you can share Tweets from users alongside your comments. This capability allows brands to add their voice to the conversation while putting the spotlight on great user content.To Publish Quote tweets follow these steps:Go to the Inbox module in Sprinklr and

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Engagement

Twitter Message Actions in Inbox

There are 4 types of messages in Inbox. Let's explain each of the Twitter message actions. Post: Any new post created by the brand along with the image or video. Twitter message actions on Post Like: You can like comment on the Twitter post. Reply: You can repl

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Engagement

Engagement for Twitter

CXM Lite has 4 types of Inbox messages for a Twitter channel where brands can engage with customers. These are Comment, Post, Direct Message, and Mention messages. The brands and the users can share their reactions based on these message types. Navigate to Instagram Platform messag

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Engagement