Get ready to elevate your customer experience game with Sprinklr’s August release!

This isn’t just another update—it’s a game-changer. Packed with cutting-edge features and smart enhancements, this release is all about giving you the tools to create unforgettable interactions at every touchpoint

We're excited to unveil a host of new features and enhancements designed to make your experience smoother and more engaging. Here's a closer look at what's in store for you. Let's review the release items for this iteration.

Sprinklr Social

Document Support: LinkedIn Publishing 

With Sprinklr Social Self-Serve, now you can publish documents like any other asset (image or video) on LinkedIn from the Publisher. Click here to learn more about the feature.

Benefits 

• Increased Engagement: Uploading docs on LinkedIn via Sprinklr Self-Serve will drive more engagement as compared to plain text posts, as they often contain detailed information and are more visually appealing. 

• Improved Knowledge Sharing: You can share in-depth reports, whitepapers, case studies, and other detailed materials, positioning your brand as a thought leader. 

• Ease of Use: Publishing documents through Sprinklr Self-Serve streamlines the process, making it as simple as posting images or videos, saving time and effort. 

• Higher Visibility: LinkedIn’s algorithm tends to favor diverse content types, so uploading documents on LinkedIn can increase the chances of your posts being seen by a wider audience. 

Edit option for Approver 

Now, with Sprinklr Social, the approver can edit and approve the posts. Earlier, the approver had access to approve or reject the post. The approver can now edit the content, change the image or video, etc., and then save and approve the modified post at the end. Click here to learn more about the feature. 

Benefits 

• Approvers can make necessary edits directly without sending content back to the original creators, reducing back-and-forth communication and speeding up the approval process. 

• Reduces delays in publishing or approving content, leading to quicker responses to market trends or customer feedback. 

• Approvers can fix errors, update information, or improve content quality on the spot, ensuring that only the best quality content gets published. 

Create customized report in Self-Serve 

Now it simpler than ever to create a customized report in Self-Serve and make strategic decisions as per your business requirements.  Click here to learn more about the feature.

Benefits 

• Real-Time Data: Access the most current data, allowing for timely decision-making and the ability to respond quickly to changes in your social media landscape. 

• Performance Tracking: Monitor the effectiveness of your campaigns and content, making it easier to identify what is working and what needs adjustment. 

• Stakeholder Reporting: Generate customized reports that are relevant to different stakeholders, ensuring everyone has the information they need in a format they understand. 

  
  

  
  

Sprinklr Service

Introducing the API Node, Update Properties Node, and Custom Field Actions Node across Chatbots, IVR, and Guided Path. These enhancements are designed to give you greater control, flexibility, and insight into managing your service flows.

API Node: Seamless Data Integration

With the new API Node, you can effortlessly pull data from third-party servers or applications to power your Chatbots, IVR, and Guided Path. This integration enables real-time information retrieval for self-service options and routing decisions, making your service interactions smarter and more dynamic.

Benefits:

• Enhanced Personalization: Utilize real-time data to tailor interactions based on the most current information.

• Smarter Routing: Make informed decisions within your IVR for quicker and more accurate resolutions.

• Seamless Integration: Connect with external systems to ensure a smooth flow of information into your service modules.

  
  

Update Properties Node: Dynamic Flow Control

The Update Properties Node lets you declare variables within the canvas, store crucial data, and retrieve it later to guide your Chatbot, IVR, and Guided Path flows. This feature provides the flexibility needed to create adaptive and responsive flows..

Benefits:

• Customizable Journeys: Store and retrieve data to personalize each customer's path.

• Improved Decision-Making: Use stored information to govern flows and make real-time decisions.

• Increased Flexibility: Adapt your service flows on the fly for a more personalized and efficient customer experience.

Custom Field Actions Node: Precision and Insight

Introducing the Custom Field Actions Node, where you can set custom field values and track interactions like specific issues, such as a laptop screen problem. These values now drive decision-making within your Bot/IVR/GP flows and influence outcomes in the automations, providing a new level of customization and optimization.

Benefits:

• Tailored Interactions: Use custom fields to influence decisions within your Bot/IVR/GP flows, making each interactions more relevant.

• Enhanced Control: Govern service flows based on custom field data, ensuring that every customer receives the best possible experience.