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Care Team

Manage you care agents, teams, agents fields and more

Articles

(3)
SA
Understanding Agent Fields

Learn agent fields, how to create agent fields and different agent field types. Agent fields are a set of custom fields that help you define the agent information in a format of your choice. You can add various field types to add agent information as and when you get them. For example, a single-line

Create Agent Fields

Agent Fields

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Care Team

SA
Understanding User roles and creation process

Understand the different roles of Users and the process of adding an user on Care Console. Users are members of your organisation who assist you in providing Customer Care Services. They handle the different dimensions of your customer care and are the primary point of contact for all customers. The

Users

User roles

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Care Team

SA
Understanding Teams

Understand what Teams are and how to add a team on Sprinklr Service. A team is a collection of agents to organize your support team into different groups based on various factors like issue type, product, functions, etc. Teams help with the efficient management of automation, canned responses, views

Add a Team

Teams

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Care Team

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