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Sprinklr Self-Serve Help Center
Knowledge Base

Knowledge Base

Create articles to manage your product knowledge base and let users help themselves

Articles

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SA
Understanding Knowledge Base

Learn how to to use knowledge base and how it helps users to organise articles systematically.A knowledge base is a repository of information about a product, service, or topic. It lets your customers help themselves by retrieving appropriate information for their queries.Category - It is a group of

Category in Knowledge Base

Articles in Knowledge Base

Knowledge Base

Articles

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Knowledge Base

SA
Custom Domains for Knowledge Base Articles

When you turn on your Articles Help Centre, your content is available through carelite-help.sprinklr.com/ by default. Your URL will look like this: acme-help.sprinklr/exampleapp.If you would like to use a different URL, you can create one by setting up a custom domain. You can do so by:Entering

Custom Domains for Knowledge Base Articles

Articles

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Knowledge Base

SA
Using Canned Responses in Care Console

How you can leverage Canned Responses and send relevant and quick responses to customers' queries - saving agents valuable time and enhancing UX.The key to successful customer support is real-time assistance which is also the main attribute to improving customer experience. Canned Response is a step

Care Console

Canned Responses

Articles

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Knowledge Base

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