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Sprinklr Self-Serve Help Center
Knowledge Base

Knowledge Base

Create articles to manage your product knowledge base and let users help themselves

Articles

(3)
SA
Understanding Knowledge Base

Learn how to to use knowledge base and how it helps users to organise articles systematically. A knowledge base is a repository of information about a product, service, or topic. It lets your customers help themselves by retrieving appropriate information for their queries. Category - It is a group

Category in Knowledge Base

Articles in Knowledge Base

Knowledge Base

Articles

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Knowledge Base

SA
Custom Domains for Knowledge Base Articles

When you turn on your Articles Help Centre, your content is available through carelite-help.sprinklr.com/ by default. Your URL will look like this: acme-help.sprinklr/exampleapp. If you would like to use a different URL, you can create one by setting up a custom domain. You can do so by: Entering yo

Custom Domains for Knowledge Base Articles

Articles

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Knowledge Base

SA
Using Canned Responses in Care Console

How you can leverage Canned Responses and send relevant and quick responses to customers' queries - saving agents valuable time and enhancing UX. The key to successful customer support is real-time assistance which is also the main attribute to improving customer experience. Canned Response is a ste

Care Console

Canned Responses

Articles

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Knowledge Base

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