Engagement

Connect and engage with your audience effectively on Instagram

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Engagement for Instagram

Sprinklr has 4 types of Inbox messages for an Instagram channel where brands can engage with customers. These are Comment, Post, Direct Message, and Mention messages. The brands and the users can share their reactions based on these message types. Navigate to Instagram Platform messagesGo to t

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Engagement

Reply to Instagram Comments as Threaded Response

You can reply to the Instagram comments as threaded responses in Inbox.Select any comment from the left message stream and hover on the post reply.Provide a suitable reply to the Instagram comment. You will view reply to the Instagram comments as threaded responses in Inbox.

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Engagement

Respond to Instagram Comments as Direct Messages

You can reply to the Instagram comments as direct message in Inbox.Select any comment from the left message stream and hover on the post reply.Choose Direct Message from the dropdown in the Reply box. Now, reply to the Instagram comments as direct messages in Inbox.

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Engagement

Instagram Message Actions in Inbox

There are different Instagram Message Actions in the Inbox segregated by message type. You can find all the Instagram message types on the left message stream. These are listed below:An Instagram Direct message looks like this:Hover over any comments on the Instagram direct message on the right pane

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Engagement

Instagram capabilities and limitations

PersonaSocial Media Manager, Publishing and Engagement Supervisors: Users who manage and oversee the brand’s social media activity and are responsible for the brand’s reach and reputation need to be aware of supported actions and limitations of channels.Content Creator, Content Strategist: Users who

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Engagement