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Global Governance

Global Governance

Establish and enforce consistent standards using Sprinklr's governance features, including account groups, approval workflows, custom fields, quick actions, and automations
Sub Categories (11)
Users
Users
Discover articles on users, user roles and their settings.
Teams
Teams
Explore the concept of teaming up within your organisation and how efficiently you can manage them!
Global Custom Fields
Global Custom Fields
Discover what Global Custom Fields are and how they can help you!
Tags
Tags
Delve into the world of tagging and categorisation. Learn how to use tags to organise, classify, and search for content efficiently.
Workspace
Workspace
Discover all the articles relevant to the workspace and it's components.
Profile Management
Profile Management
Discover articles around user profiles and how to manage them.
Security and Personalization
Security and Personalization
Explore the art of balancing data security and personalised user experiences. Dive into topics covering data protection, privacy, and the strategies for ensuring both security and a personal touch on the platform.
Business Hours
Business Hours
Learn about the critical aspect of defining and managing your business hours. Discover how setting and adhering to specific hours of operation can impact customer service, availability, and work-life balance.
Roles
Roles
Navigate the world of user roles within the Sprinklr platform. Understand the various roles, their permissions, and how they contribute towards your efficient usage of platform.
Canned Responses
Canned Responses
Uncover the power of pre-prepared, time-saving responses in this category. Learn how to optimise your communication efficiency with canned responses for emails, customer support, and messaging.
Custom Apps
Custom Apps
Discover how custom applications can transform your business or streamline your daily life. Explore topics related to app development, customisation, and the potential for tailored software to meet your unique needs.

Articles

(42)
SA
Add Custom Roles to Users

Adding Custom Roles to UsersRoles play a critical role in defining distinct user profiles within your team. They allow you to tailor specific permissions and allocate different capabilities, optimizing the management of tickets and enhancing operational efficiency.By default, the following roles are

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Users

SA
Owner rights of a workspace

Workspace Owner Privileges: Empowerment and AuthorityThe workspace owner enjoys a unique set of privileges that grant them the authority to shape and manage the workspace. Here's a closer look at their role:1. Initialization and Authority:The workspace owner is the very first user who signs up on th

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Workspace

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