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Global Governance

Global Governance

Establish and enforce consistent standards using Sprinklr's governance features, including account groups, approval workflows, custom fields, quick actions, and automations
Sub Categories (11)
Users
Users
Discover articles on users, user roles and their settings.
Teams
Teams
Explore the concept of teaming up within your organisation and how efficiently you can manage them!
Global Custom Fields
Global Custom Fields
Discover what Global Custom Fields are and how they can help you!
Tags
Tags
Delve into the world of tagging and categorisation. Learn how to use tags to organise, classify, and search for content efficiently.
Workspace
Workspace
Discover all the articles relevant to the workspace and it's components.
Profile Management
Profile Management
Discover articles around user profiles and how to manage them.
Security and Personalization
Security and Personalization
Explore the art of balancing data security and personalised user experiences. Dive into topics covering data protection, privacy, and the strategies for ensuring both security and a personal touch on the platform.
Business Hours
Business Hours
Learn about the critical aspect of defining and managing your business hours. Discover how setting and adhering to specific hours of operation can impact customer service, availability, and work-life balance.
Roles
Roles
Navigate the world of user roles within the Sprinklr platform. Understand the various roles, their permissions, and how they contribute towards your efficient usage of platform.
Canned Responses
Canned Responses
Uncover the power of pre-prepared, time-saving responses in this category. Learn how to optimise your communication efficiency with canned responses for emails, customer support, and messaging.
Custom Apps
Custom Apps
Discover how custom applications can transform your business or streamline your daily life. Explore topics related to app development, customisation, and the potential for tailored software to meet your unique needs.

Articles

(42)
SA
Automating canned responses in inbox

Automation is a set of rules that get triggered based on certain predefined conditions. It helps you simplify complex workflows by eliminating repetitive tasks such as taking set of actions on messages and posts based on conditions.To know more around setting up Automations in Sprinklr Social/Servic

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Canned Responses

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Deleting a Workspace

Deleting a workspace is a significant step that demands careful consideration. Here's how you can proceed with workspace deletion:Preconditions for Deletion:The user who initially created the workspace is the sole authority for its deletion.Additionally, you must have another workspace already creat

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Workspace

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Updating properties of workspace

Updating workspace properties is a seamless process that allows you to fine-tune your environment according to your unique needs. Only users with admin or manager access have the authority to perform these updates. Here's how you can make the most of this feature:Admin or Manager Access Requirement:

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Workspace

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What is User Profile ?

Your user profile serves as your digital identity on the platform, allowing you to personalize and manage your information according to your preferences. When a user is added to the platform, a profile is automatically created. Here's a glimpse into the capabilities of your user profile:1. Comprehen

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Profile Management

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Updating user profile

When updating your user profile, you have the flexibility to personalize various properties according to your preferences. These properties encompass a range of details that collectively define your digital identity on the platform. To update user profile :Access the settings through the left side p

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Profile Management

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Adding User Signature

Incorporating a digital signature to your user profile adds a professional touch to your interactions on the platform. By following these simple steps, you can seamlessly include your signature as a user:1. Navigating to Signature Addition:- Begin by accessing the settings from the left side pane of

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Profile Management

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Resetting user password

Resetting your password on Sprinklr is a straightforward process that ensures the security of your account. Here's how you can achieve a password reset:1. Accessing Profile Details:- Begin by accessing your Profile Details in settings under Global Governance , where you can manage various aspects of

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Profile Management

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Updating User Language

Sprinklr empowers users to tailor their platform experience by selecting their preferred language. Here's a concise guide on how to achieve this customization:1. Accessing Profile Details:- Begin by accessing your profile details, conveniently located in the settings under Global Governance. It serv

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Profile Management

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Why should you secure your workspace ?

In the fast-evolving landscape of digital interactions, securing your workspace within Sprinklr Social is not just a recommendation—it's an absolute necessity. As you harness the power of this versatile platform to manage your social media engagements, campaigns, and customer interactions, safeguard

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Security and Personalization

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IP whitelisting

Understanding IP WhitelistingIP Whitelisting is a security feature that lets you control who can access certain tools and software based on their IP addresses. It allows you to trust and authorize specific IP addresses while blocking others from using these tools and software.Using IP Whitelisting i

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Security and Personalization

Privacy Policy