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Learn how to link Facebook page to a particular Instagram account making it easier for you respond to Facebook and Instagram customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform.Its a two-step process - the first step is to link your Instagram accou
Add Facebook account
Sprinklr Self-Serve
Add an Instagram Account
Additional Care Console Actions
Articles
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Support Platforms
The security of your Personal Information is of paramount importance to us. Sprinklr uses industry standard technical, organizational, and administrative security measures to protect any information (including Personal Information) we hold in our records from loss, misuse and unauthorized access, di
Data Privacy and Retention Policy
Privacy Guides
Use the standard Ticket Analysis dashboard in Sprinklr Service to report and visualise the overall performance of the agents and teams in terms of tickets resolved, pending, received, etc.Ticket Analysis dashboard is a collection of widgets that provides an overall analysis of total received tickets
Care Reporting
Reports
Reporting & Analytics
Learn how to change the view of the tickets received with various options on who the ticket is assigned to, its status, and more.Ticket Stream View and Pin Ticket StreamIn the Care Console, by default, the Ticket Stream displays all the received tickets irrespective of their status, platform, assign
Agent Workflow
How you can add an SMS account to Sprinklr and enable customers to have seamless interaction with the Bot.Adding an SMS account to Sprinklr will enable customers to have a complete conversation with the bot and solve their FAQs. This will save agents time and help them focus on other important ticke
SMS account
Care Console
