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Agent Workflow

Agent Workflow

A comprehensive agent workflow guide

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(13)
SA
Admin Home Overview

How you can leverage the Admin Home page to have a consolidated view of the total volume of tickets, overall performance in the past 24 hours, escalated tickets, to-do tasks, and more.Sprinklr Service Home gives you a sneak peek at the latest updates to your tickets in real-time. This page has been

Admin home overview

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Agent Workflow

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Agent indicator in Table and Card view

Sprinklr Service has released a functionality where agents will be able to view the status of other users on tickets.Login to Sprinklr Service and click on the Tickets icon from the left pane.You will view the status of the users on the Card view highlighted with the picture of the user in the botto

Agent indicator

Card View

Table View

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Agent Workflow

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Sound Notification on Tickets Replies

With Sprinklr Service, you can now hear the sound notification whenever any new ticket is assigned to the agent or when any reply is made on the same ticket.To enable sound notification on Tickets and its repliesGo to Sprinklr Service. Click on the Notification with the bell icon in the bottom left.

Sound notification

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Agent Workflow

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